Workflow automation
The conversation endsin something real.
An appointment in the diary, an enquiry on the right desk, a webhook to whatever you already run. Not a transcript nobody actions.
- 30
- languagesgenerated from the API constant
- 8
- native integrationseverything else goes through Zapier or a signed webhook
- 24
- published processesreadable before you sign up
What it does
The parts that matter.
- 01Smart routingRoute conversations based on page URL, location, language, or custom attributes.
- 02Auto-assignmentAssign chats based on availability, skills, or round-robin distribution.
- 03Time-based triggersSend messages or reassign chats based on time of day or response time.
- 04Canned responsesPre-built reply templates that agents can send with a single click.
- 05Escalation rulesAutomatically escalate if a conversation exceeds wait time or sentiment drops.
- 06Automation analyticsTrack which rules fire most and how they impact resolution time.
Why it matters
What changes when the run finishes.
- 01Routing you defineConversations are assigned by rules you set — team, topic, or what the customer answered — rather than by whoever notices first.
- 02Configuration, not codeSteps, branches and conditions are set as configuration. There is no drag-and-drop canvas, and nothing needs an engineer.
- 03It runs when nobody is thereThe automation runs on the same rules at 2am as it does at 2pm, which is the hour most enquiries are lost.
Questions
Before you turn it on.
- Do I need to code anything?
- No. The workflow builder is entirely visual. Drag and drop triggers, conditions, and actions.
- Can I route based on custom data?
- Yes. Use visitor attributes, page URL, UTM parameters, CRM data, or any custom field.
- What happens if a rule conflicts?
- Rules are evaluated in priority order. The first matching rule wins. You can reorder anytime.
- Can I test automations before going live?
- Yes. Our sandbox mode lets you simulate conversations and see which rules trigger.
The list of what EzyConn does not do is on the scope page.
Put it on a real page.
The free tier needs no card, and the widget is one script tag.