Workflow automation that puts
support on autopilot.
Automate repetitive tasks, route conversations to the right team, and save hours every week without writing a single line of code.
Auto-assign conversations based on rules you define.
Visual builder: drag, drop, and connect.
Automations work even when your team is offline.
Build automations visually.
Define triggers, conditions, and actions. No code, no complexity.
Powerful automation features.
Smart routing
Route conversations based on page URL, location, language, or custom attributes.
Auto-assignment
Assign chats based on availability, skills, or round-robin distribution.
Time-based triggers
Send messages or reassign chats based on time of day or response time.
Canned responses
Pre-built reply templates that agents can send with a single click.
Escalation rules
Automatically escalate if a conversation exceeds wait time or sentiment drops.
Automation analytics
Track which rules fire most and how they impact resolution time.
Customer support automation that starts small.
The mistake we see most often is teams trying to automate everything on day one, then abandoning the whole thing when a rule misfires. Start with the one task that annoys your team the most. For most support leads that's manual triage: reading each new chat, deciding who should take it, and pinging them. A single routing rule (pricing-page visitors go to sales, everyone else goes to support) removes that job immediately.
Add rules as patterns emerge. After-hours chats hand off to the AI with an offline message. Conversations waiting more than 10 minutes escalate to a manager. Customers tagged VIP in your CRM skip the queue. Each rule is one trigger, one condition, one action, and you can test all of them in sandbox mode before they touch a real customer.
Teams that build up this way typically cut manual routing work by 60%. Not because any single rule is clever, but because the boring decisions stop needing a human at all.
Works with the rest of EzyConn.
Automations run across every channel in your shared inbox, so a routing rule applies the same way to a website chat, a WhatsApp message, or an email. They also decide when a decision tree should open a conversation and when the AI should answer directly. And because EzyConn connects natively to Microsoft Teams, Slack, Zoom, and Google Chat, an escalation rule can ping a manager in the channel they already have open.
Workflow automation is included on every plan, including the free one (2 seats, 100 AI conversations a month, no vendor branding). Pro is $25/mo and Unlimited is $95/mo. See what each tier includes on the pricing page.
Frequently asked questions.
Do I need to code anything?
No. The workflow builder is entirely visual. Drag and drop triggers, conditions, and actions.
Can I route based on custom data?
Yes. Use visitor attributes, page URL, UTM parameters, CRM data, or any custom field.
What happens if a rule conflicts?
Rules are evaluated in priority order. The first matching rule wins. You can reorder anytime.
Can I test automations before going live?
Yes. Our sandbox mode lets you simulate conversations and see which rules trigger.
Automate your support today.
Free to start. No credit card required. Build your first workflow in minutes.