Put your support
on autopilot.
Automate repetitive tasks, route conversations to the right team, and save hours every week — without writing a single line of code.
Auto-assign conversations based on rules you define.
Visual builder — drag, drop, and connect.
Automations work even when your team is offline.
Build automations visually.
Define triggers, conditions, and actions. No code, no complexity.
Powerful automation features.
Smart routing
Route conversations based on page URL, location, language, or custom attributes.
Auto-assignment
Assign chats based on availability, skills, or round-robin distribution.
Time-based triggers
Send messages or reassign chats based on time of day or response time.
Canned responses
Pre-built reply templates that agents can send with a single click.
Escalation rules
Automatically escalate if a conversation exceeds wait time or sentiment drops.
Automation analytics
Track which rules fire most and how they impact resolution time.
Frequently asked questions.
Do I need to code anything?
No. The workflow builder is entirely visual. Drag and drop triggers, conditions, and actions.
Can I route based on custom data?
Yes. Use visitor attributes, page URL, UTM parameters, CRM data, or any custom field.
What happens if a rule conflicts?
Rules are evaluated in priority order. The first matching rule wins. You can reorder anytime.
Can I test automations before going live?
Yes. Our sandbox mode lets you simulate conversations and see which rules trigger.
Automate your support today.
Free to start. No credit card required. Build your first workflow in minutes.