Capabilities
Every capability,and its real status.
18 capabilities, each with the plan it starts on and whether the gate is actually enforced. Generated from the entitlement model — including the 1 that is not built, because a matrix that only lists wins is a brochure.
- 11
- Enforcedgated by the API on every request
- 6
- Declared, not gatedlisted in the matrix, not withheld
- 1
- Not builtwe publish these too
The matrix
18 rows, and no editorial control over any of them.
Each row is read from the capability list at build time. If a gate moves, this table moves with it — a claim here cannot disagree with what your account does.
| Capability | Starts on | Status | Where it is enforced |
|---|---|---|---|
| AI Actions | Starter | Enforced | app.api.v1.custom_actions |
| AI Email | Professional | Enforced | app.api.v1.integrations.email_channel |
| AI Insights | Professional | Enforced | app.api.v1.ai_conversions |
| Audit logs | Professional | Enforced | app.api.v1.audit._assert_audit_plan |
| Chatbot booking tools | Starter | Enforced | app.services.tools.get_all_tools |
| Chatbot cart and post-order tools | Starter | Enforced | app.services.tools.get_all_tools |
| Chatbot database-query tool | Professional | Enforced | app.services.tools.get_all_tools |
| Outbound campaigns | Starter | Enforced | app.api.v1.outbound._assert_outbound_entitled |
| Remove EzyConn badge (white label) | Professional | Enforced | app.api.v1.apps._may_remove_branding |
| Voice | Starter | Enforced | app.api.v1.voice |
| Workflows | Starter | Enforced | app.api.v1.workflows._assert_workflows_entitled |
| Analytics | Free | Declared, not gated | — |
| Bookings | Free | Declared, not gated | — |
| Contacts | Free | Declared, not gated | — |
| Integrations | Free | Declared, not gated | — |
| Reports | Free | Declared, not gated | — |
| Team | Free | Declared, not gated | — |
| SSO (SAML / OIDC) | Enterprise | Not built | app.api.v1.sso._assert_sso_plan |
“Declared, not gated” means the capability appears in the entitlement matrix but nothing withholds it — so every plan has it today. We list those honestly rather than implying a gate that is not there.
The matrix is the boring half. The processes are the product.
24 published processes across 8 industries, each with the job it does and the limit it carries.
Comparing plans instead? The pricing page carries the same data by tier.