Collaboration
One inbox for
all your channels.
Manage emails, chats, and social messages in a single shared workspace. Collaborate with your team to resolve issues faster.
Team Collaboration
Stop forwarding emails. Assign conversations, leave internal notes, and see who is viewing a ticket in real-time.
- Collision detection
- Internal mentions (@user)
- Shared drafts
- Automated assignment
Inbox
Support Request #10242m ago
I can't seem to update my billing information...
Pending
Assigned to Sarah