Shared inbox
Every conversationin one place.
Website chat, WhatsApp, email and SMS land in one thread per customer, with the whole history attached — so nobody asks them to start again.
- 30
- languagesgenerated from the API constant
- 7
- native integrationseverything else goes through Zapier or a signed webhook
- 24
- published processesreadable before you sign up
What it does
The parts that matter.
- 01Unified timelineSee every conversation from every channel in a single, chronological view.
- 02Team assignmentsAssign conversations to specific agents or teams. Track who is handling what.
- 03Internal notesLeave private notes on any conversation. Collaborate without the customer seeing.
- 04Collision detectionSee when another agent is viewing or typing in the same conversation.
- 05Tags and filtersOrganize conversations with custom tags. Filter by channel, status, or priority.
- 06Customer profilesSee visitor info, past conversations, and CRM data alongside every chat.
Where it collects from
The channels that land here.
Native channels only. Anything not listed goes through Zapier or a signed webhook.
- 01Website widgetNative
- 02WhatsAppNative
- 03EmailNative
- 04SMSNative
- 05TelegramNative
- 06Microsoft TeamsNative
- 07SlackNative
- 08ZoomNative
Questions
Before you turn it on.
- Which channels are supported?
- Email, WhatsApp, Messenger, SMS, website live chat, and social media. All in one inbox.
- Can multiple agents work on the same conversation?
- Yes. Collision detection shows who is viewing or typing. Internal notes let you collaborate privately.
- Can I filter conversations by channel?
- Yes. Filter by channel, agent, tag, status, priority, or any custom attribute.
- Does it integrate with my CRM?
- Yes. Customer profiles pull data from Salesforce, HubSpot, or any CRM via our API.
- Is there a mobile app?
- The inbox is fully responsive on mobile browsers. Native apps for iOS and Android are on our roadmap.
The list of what EzyConn does not do is on the scope page.
Put it on a real page.
The free tier needs no card, and the widget is one script tag.