Decision trees
Script the pathsyou do not want improvised.
Refunds, cancellations, anything with a policy behind it. You configure the questions, the branches and the rules — there is no canvas to draw on.
- 30
- languagesgenerated from the API constant
- 8
- native integrationseverything else goes through Zapier or a signed webhook
- 24
- published processesreadable before you sign up
What it does
The parts that matter.
- 01Configured, not drawnYou set the questions, the branches and the rules as configuration. There is no drag-and-drop canvas — the execution engine reads the configuration, not a diagram.
- 02Conditional branchingRoute conversations based on user responses, attributes, or custom logic.
- 03Test before deployPreview every conversation path in a sandbox before going live.
- 04Branch analyticsSee which paths customers take most and where they drop off.
- 05Rich responsesAdd text, images, buttons, quick replies, and links at any step.
- 06Human handoffTransfer to a live agent at any point in the tree, with the full transcript attached.
Where teams use it
The paths worth scripting.
- 01Support triageAsk customers what they need help with and route to the right team automatically. Billing, technical, and account issues each get their own path.
- 02Sales qualificationQualify leads before they reach your sales team. Ask about company size, budget, and timeline, then book a meeting or send pricing.
- 03Onboarding flowsGuide new users through product setup step by step. Collect information, suggest features, and link to relevant help articles.
Questions
Before you turn it on.
- Do I need technical skills?
- No. The builder is entirely visual: drag nodes, connect branches, and write messages. Anyone on your team can build a tree.
- Can I connect decision trees to my CRM?
- Yes. Push data from any step into Salesforce, HubSpot, or any tool via our API or Zapier integration.
- How many branches can a tree have?
- Unlimited. Build as many branches and levels as your workflow requires.
- Can I A/B test different tree versions?
- Yes. Create multiple versions and split traffic to see which flow performs better.
The list of what EzyConn does not do is on the scope page.
Put it on a real page.
The free tier needs no card, and the widget is one script tag.