Answer repeat questions automatically
A starting point for a bot that resolves the password resets, billing basics, and how-do-I questions on its own, and pulls in a human the moment it should.
Deflection done politely
Support assistant
Trained on your help center
Two answers resolved by AI, one clean escalation. The agent who picks it up reads the transcript, not a summary.
What this template does
Answers from content you already wrote
The AI trains on your help center, docs, and FAQ pages through no-code crawling. Nobody rewrites articles into a bot format; your site is the bot format.
Handles the phrasing long tail
Multi-model AI on GPT-4o and Claude understands the fifty different ways people ask the same password question, in 50+ languages.
Knows when to stop
When confidence drops or the customer asks for a person, the conversation hands off to live chat and lands in your shared inbox with full context.
Deflection is a content problem first
Here is the honest version of how this works: the bot is only as good as the pages it reads. If your refund policy lives in a PDF nobody updated since 2023, the AI will faithfully give the 2023 answer. The teams that get the most out of this template treat the bot as a mirror for their documentation. Every escalation is a signal that a page is missing, thin, or out of date.
That is also why the nightly re-crawl matters more than it sounds. Fix the article today and the bot answers correctly tomorrow, with no retraining project and no ticket to a vendor. Over a few weeks the loop compounds: better pages produce better answers, better answers deflect more chats, and your team spends its time on the conversations that genuinely need judgment.
Set it up
Step 1
Crawl your help content
Point EzyConn at your website and help center URLs. The crawler ingests them without code, and a nightly re-crawl picks up every article you publish or edit afterwards.
Step 2
Set the handoff rule
Turn on low-confidence handoff so the bot escalates to live chat instead of guessing. Add a decision-tree opener with your top three topics if you want routing before the AI answers.
Step 3
Connect the inbox
Escalations arrive in the shared team inbox, and workflow automation can assign them by topic. Agents can reply from Microsoft Teams or Slack if that is where they live.
Step 4
Ship the widget
Add the snippet to your site, or install on Shopify or WordPress in a few clicks. Watch which questions the AI resolves and which escalate, then fill the content gaps.
Works everywhere customers ask: the website widget, WhatsApp Business, and Shopify or WordPress installs, with every thread in one shared inbox.
Retire your most repeated answer
The free Basic plan includes AI answers and handoff. Pro is $25/mo and Unlimited is $95/mo when your chat volume grows.
Start free