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EzyConn

Template · FAQ deflection

The same twelve questions,answered every time.

A published process you can read before you sign up. The wording below is the wording it uses — configured against your own hours, services and rules, not drawn on a canvas.

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What it asks

The script, as the visitor sees it.

Not a paraphrase. This is the wording the process runs, in the order it runs it.

Live · widget30 languages
  1. How do I reset my password?
  2. You can reset it from the sign-in page: click Forgot password and follow the link we email you. The full walkthrough is in our help article on account access.
  3. The reset email never arrives.
  4. Check your spam folder first, and make sure messages from our domain are not being filtered. Has it been more than a few minutes?
  5. Yes, still nothing.
  6. No problem, I am bringing a teammate into this chat with our conversation attached, so you will not have to repeat anything.

What it does

What it handles for you.

  • 01Answers from content you already wroteThe AI trains on your help center, docs, and FAQ pages through no-code crawling. Nobody rewrites articles into a bot format; your site is the bot format.
  • 02Handles the phrasing long tailMulti-model AI on GPT-4o and Claude understands the fifty different ways people ask the same password question, in 30 languages.
  • 03Knows when to stopWhen confidence drops or the customer asks for a person, the conversation hands off to live chat and lands in your shared inbox with full context.

Setting it up

What you configure.

  1. Step 01

    Crawl your help content

    Point EzyConn at your website and help center URLs. The crawler ingests them without code, and a nightly re-crawl picks up every article you publish or edit afterwards.

  2. Step 02

    Set the handoff rule

    Turn on low-confidence handoff so the bot escalates to live chat instead of guessing. Add a decision-tree opener with your top three topics if you want routing before the AI answers.

  3. Step 03

    Connect the inbox

    Escalations arrive in the shared team inbox, and workflow automation can assign them by topic. Agents can reply from Microsoft Teams or Slack if that is where they live.

  4. Step 04

    Ship the widget

    Add the snippet to your site, or install on Shopify or WordPress in a few clicks. Watch which questions the AI resolves and which escalate, then fill the content gaps.

Configure it against your own data.

Hours, services, durations and rules are yours. The process shape is shared, so there is nothing to draw.

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