Answer product questions around the clock
A starting point for a store bot that answers sizing, shipping, and returns questions from your own catalog pages and policies, on Shopify, WordPress, or any site.
Three doubts cleared before checkout
Store assistant
Knows the whole catalog
Every answer above comes from pages the store already maintains: the size chart, the returns policy, and the shipping page.
What this template does
Answers from your catalog and policies
The AI reads your product pages, size guides, shipping page, and returns policy, then answers the pre-purchase questions that stall checkouts.
Sells in your shopper's language
With 50+ languages built in, a question asked in French about a product page written in English still gets a correct, natural answer.
Passes order-specific questions to people
Being straight with you: this bot does not look up individual orders. When someone asks where their package is, it hands off to your team in live chat instead of guessing.
The questions that quietly kill carts
Shoppers rarely email a store before abandoning a cart. They have a small doubt, the answer is four clicks away on a policy page they will never visit, and the tab closes. Sizing, delivery time to their country, and what happens if the item does not fit are the classics. This template exists to put those answers inside the product page moment, in the shopper's own words and language, at midnight on a Sunday when nobody is on shift.
Because answers come from your published pages rather than a script, keeping the bot accurate is the same job as keeping your store accurate. Update the shipping page when your carrier rates change and the bot follows automatically after the nightly re-crawl. No flow to rebuild, no answer bank to maintain by hand, and no second source of truth to drift out of sync.
Set it up
Step 1
Install on your store
Use the Shopify app or the WordPress plugin, or paste the widget snippet into any theme. The chat bubble appears storewide, including product and checkout-adjacent pages.
Step 2
Crawl the pages shoppers ask about
Point the crawler at your catalog, FAQ, shipping, and returns pages. The nightly re-crawl means a price change or new policy is reflected in answers by the next morning.
Step 3
Route the human questions
Set low-confidence handoff, and add a decision-tree branch for order status and returns-in-progress that goes straight to your team in the shared inbox.
Works everywhere you sell: Shopify and WordPress installs, the website widget on custom storefronts, and WhatsApp Business for shoppers who message first.
Open your store to questions, all night
Install free on the Basic plan today. Pro at $25/mo and Unlimited at $95/mo scale with your traffic, not against it.
Start free