Template · Product Q&A
Answer the question,that saves the sale.
A published process you can read before you sign up. The wording below is the wording it uses — configured against your own hours, services and rules, not drawn on a canvas.
What it asks
The script, as the visitor sees it.
Not a paraphrase. This is the wording the process runs, in the order it runs it.
- Does the Field jacket run true to size?
- It runs slightly large. Most shoppers between sizes go one size down. The full measurements are in the size chart on the product page.
- And if it does not fit?
- Returns are free within 30 days with tags attached, and exchanges are free too. The returns policy page has the step-by-step process.
- Do you ship to Canada?
- Yes. Standard shipping to Canada takes 5 to 8 business days, and any duties are shown at checkout before you pay.
What it does
What it handles for you.
- 01Answers from your catalog and policiesThe AI reads your product pages, size guides, shipping page, and returns policy, then answers the pre-purchase questions that stall checkouts.
- 02Sells in your shopper's languageWith 30 languages built in, a question asked in French about a product page written in English still gets a correct, natural answer.
- 03Passes order-specific questions to peopleBeing straight with you: this bot does not look up individual orders. When someone asks where their package is, it hands off to your team in live chat instead of guessing.
Setting it up
What you configure.
Step 01
Install on your store
Use the Shopify app or the WordPress plugin, or paste the widget snippet into any theme. The chat bubble appears storewide, including product and checkout-adjacent pages.Step 02
Crawl the pages shoppers ask about
Point the crawler at your catalog, FAQ, shipping, and returns pages. The nightly re-crawl means a price change or new policy is reflected in answers by the next morning.Step 03
Route the human questions
Set low-confidence handoff, and add a decision-tree branch for order status and returns-in-progress that goes straight to your team in the shared inbox.
Configure it against your own data.
Hours, services, durations and rules are yours. The process shape is shared, so there is nothing to draw.