Turn live chats into
Zendesk tickets.
Automatically convert chat conversations into Zendesk tickets, with the full transcript attached. Let AI resolve the easy questions first so your queue only fills with the ones that need a person.
Why put EzyConn in front of Zendesk
Zendesk is good at what it does once a request becomes a ticket. The gap is everything before that: the visitor on your pricing page with a quick question, the chat at 11pm when nobody's watching the queue. EzyConn sits at the front of that funnel. The AI answers what it can, and anything that needs a human becomes a clean Zendesk ticket with the whole conversation attached.
That order matters for your ticket count. When an AI chatbot trained on your docs resolves the routine questions first, fewer of them ever turn into tickets. Your Zendesk queue fills up with the conversations that actually need a person, instead of "what are your hours?" for the hundredth time.
And when a chat does become a ticket, nothing gets retyped. The customer's messages, the page they were on, and the AI's answers all ride along, so whoever picks it up in Zendesk has the context already in front of them.
How the Zendesk integration works
Three steps from a website chat to a ticket in your queue.
Connect Zendesk
Link your Zendesk account to EzyConn in a couple of minutes. No developer and no custom app build required.
Set your rules
Decide when a chat becomes a ticket: on the visitor's request, on human handoff, or when the AI can't resolve it.
Work in Zendesk
New tickets land in your queue with the full chat history attached, ready to assign, tag, and reply to.
What the Zendesk integration gives your team
Fewer tickets, better tickets, and no copy-paste.
Chat to ticket, automatically
Every conversation that needs follow-up becomes a Zendesk ticket. No agent has to copy a transcript into a form.
Full context attached
The whole chat, the page URL, and the visitor's details come with the ticket, so the first reply isn't a fishing expedition.
AI ticket deflection
GPT-4o and Claude answer the routine questions on your site first, so a big share of chats never become tickets at all.
Reply from your own tools
Agents pick up handoffs in Microsoft Teams, Slack, Zoom, or Google Chat, not only the Zendesk agent view.
50+ languages
The AI reads and answers in the customer's language before the ticket is created, so support isn't gated by who's on shift.
One shared history
Website chat, SMS, and WhatsApp conversations share one inbox before they route to Zendesk, so context never splits across tools.
Cut ticket volume before it hits your queue
The cheapest ticket is the one that never gets created. EzyConn's chatbot runs on GPT-4o and Claude and learns from your help docs, product pages, and past conversations. It resolves the questions that make up most of any support queue: order status, password resets, shipping windows, plan differences.
When a question is past what the AI should handle, it doesn't guess. It opens a ticket in Zendesk with the full thread attached and, if you want, pings the right person in Slack or Teams so the handoff doesn't sit unread. Your agents spend their time on the conversations that actually need judgment.
You can watch it work before paying anything. The free plan includes 100 AI conversations a month, so you can see how many chats it resolves on its own and how many turn into real tickets.
Simple pricing, free to start
The free plan gives you 2 seats and 100 AI conversations a month, with no EzyConn branding on your widget. When you need more, Pro is $25/mo and Unlimited is $95/mo, flat, with no per-seat math to redo every time your rotation grows. Keep Zendesk for tickets and let EzyConn handle the chat and AI up front.
See the full pricing breakdownZendesk integration questions we hear a lot
Does EzyConn replace Zendesk?
No, it works in front of it. EzyConn handles live chat and AI on your website; Zendesk keeps managing tickets. Chats that need a human become Zendesk tickets automatically.
How does a chat become a ticket?
You set the trigger: the visitor asks to be escalated, the AI hands off, or the conversation gets tagged. The new ticket includes the full transcript and the page the visitor was on.
Will this actually cut my ticket volume?
Usually, yes. When the chatbot answers routine questions on your site, those chats never become tickets. It runs on GPT-4o and Claude and is trained on your own docs.
Do my agents have to work inside Zendesk?
Not for the chat part. Handoffs can go to Microsoft Teams, Slack, Zoom, or Google Chat, so agents reply where they already work. The ticket record still lives in Zendesk.
What languages does it support?
Over 50. The AI detects the customer's language and replies in it, and that conversation carries into the Zendesk ticket so nothing is lost in translation.
What does EzyConn cost?
The free plan covers 2 seats and 100 AI conversations a month with no branding on your widget. Pro is $25/mo and Unlimited is $95/mo. Full details are on the pricing page.
Fewer tickets, better tickets
Free plan includes 2 seats and 100 AI conversations a month. No credit card required.
Connect Zendesk