Live Chat for
Webex Teams
Website chats land in your Webex spaces, your team replies in the thread, and one click turns any conversation into a video call.
No credit card required • Free plan: 2 seats and 100 AI conversations/month
New chat on /shipping
Alex from your website: "Do you ship to Canada?"
How a chat flows through Webex
One conversation on two screens. The visitor stays in the widget on your site, your team stays in Webex.
A visitor asks a question in the chat widget on your site.
New chat · /shipping
Alex from your website: "Do you ship to Canada?"
Claim chatThe message lands in your Webex space the same second. Anyone on the team can claim it.
The agent's reply shows up back in the widget, answered from Webex.
Setup takes minutes: install EzyConn from the Webex App Hub, add one lightweight snippet to your website, and start chatting with visitors from your existing Webex account.
Enterprise-ready features
Designed for secure, scalable support.
Chat right from Webex
Receive notifications in your space, claim the chat, and reply without ever leaving Webex. No new tabs, no separate inbox to babysit.
- Real-time typing indicators
- Visitor info: IP, location, current page
- One-click chat claiming
- Thread-based conversations
- Route chats to Sales or Support spaces by intent
- AI answers first, humans take over in the thread
New chat on /pricing
just nowVisitor: "Can sales questions go to a different team?"
Match your brand
Your chat widget should look like it belongs on your site. Customize everything from colors to text.
- Custom logo and bot avatar
- Brand color matching
- Custom welcome messages
- Remove 'Powered by' link
Unlimited agents
No per-seat pricing. Add your entire support team to the space without extra costs.
Video escalation
Escalate any chat to a Webex video call with one click when typing is not enough.
Secure file share
Share documents securely within the Webex ecosystem.
Pricing that starts at free
Try the whole flow without a card. The free plan includes 2 seats and 100 AI conversations a month, with no EzyConn branding on your widget. When you need more, Pro is $25/mo and Unlimited is $95/mo, flat. No per-seat surprises when your support rotation grows.
Compare all plans1 click
To escalate any text chat into a Webex video call when typing is not enough
$0
Free plan with 2 seats and 100 AI conversations a month, no EzyConn branding
50+
Languages the AI answers in, running on GPT-4o and Claude
Why answer website chat from Webex?
Context-switching kills response times. If your team spends the day in Webex spaces, a separate chat dashboard is one more tab they'll forget to watch. Piping website chats into Webex means new conversations show up where people are already looking, first replies get faster, and nobody has to remember another login.
We built EzyConn around that one idea: agents shouldn't have to leave their collaboration tool to help a customer. Alongside Webex, we support Microsoft Teams, Slack, Zoom, and Google Chat natively. The chat widget sits on your site; the conversation happens in your space.
The AI handles the first pass. It runs on GPT-4o and Claude, learns from your docs and site content, and resolves routine questions in 50+ languages before anyone on your team gets pinged. When it hits something hard, it posts to the space and a human takes over in the thread with the full context already there.
Webex live chat questions, answered
Do agents need to learn a new tool?
No. Chat requests arrive as messages in a Webex space. Agents claim a chat, reply in the thread, and the visitor sees the answer in the widget on your site. If they can use Webex, they can do support.
What happens when nobody is watching the space?
The AI keeps answering. It's trained on your content, so it resolves the routine questions on its own and collects the visitor's contact details when a human follow-up is needed.
Can I escalate a chat to a video call?
Yes, and it's the best part of the Webex integration. When typing isn't cutting it, one click moves the conversation to a Webex video call.
Is this secure enough for a large organization?
Agent-side conversations stay inside your Webex environment, and EzyConn's enterprise tier includes SOC 2, ISO 27001, and HIPAA readiness for teams that need the paperwork.
What does it cost?
The free plan covers 2 seats and 100 AI conversations a month. Pro is $25/mo, Unlimited is $95/mo. Full details are on the pricing page.
Start chatting in Webex
Join the early teams using EzyConn to support customers from Webex.
No credit card required • Free plan: 2 seats and 100 AI conversations/month