Integrations · Facebook Messenger
There is no nativeFacebook Messenger integration.
We would rather say that here than let you find out during a trial. Answering Messenger conversations is a real need, and there is a real way to do it today — it runs through automation rather than through a Facebook Messenger-shaped connector we have not built.
- 0
- native Facebook Messenger connectorsNo social channel connector is built, and none is scheduled.
- 17
- events you can act onDelivered to Zapier and to signed webhooks.
- 6
- channels that are nativeSlack · WhatsApp · Microsoft Teams · Zapier · Zoom · SMS
What works today
Reaching Facebook Messenger without a Facebook Messenger connector.
EzyConn publishes 17 event types. Zapier receives them, and Zapier already speaks Facebook Messenger. That is one hop more than a native integration and it is available now.
- 01Relay via automationMessenger messages can reach your team through a Zap rather than a native channel.via Zapier
- 02Notify on new conversationAlert the channel your team already uses.via Zapier
- 03Log the outcomeRecord what happened wherever you keep conversation history.via Zapier
The event contract
What actually leaves the platform.
Generated from the delivery list in the API. An event that is not on it is dropped, so this is the promise rather than a description of one.
- agent.assigned
- agent.unassigned
- booking.cancelled
- booking.completed
- booking.confirmed
- booking.created
- booking.no_show
- booking.reminder_due
- booking.rescheduled
- contact.created
- conversation.closed
- conversation.created
- conversation.updated
- message.received
- message.sent
- order.created
- reservation.created
7 of them cover the booking lifecycle, which is usually the part a social channel actually wants.
Setting it up
Three steps, no engineering.
Step 01
Create a Zap
Pick EzyConn as the trigger and choose one of the 17 events.Step 02
Choose Facebook Messenger as the action
Zapier handles the Facebook Messenger authentication and field mapping.Step 03
Test it with a real conversation
Every delivery is logged, so a failure is visible rather than silent.
Prefer to skip Zapier? The same events are available as signed webhooks — see the developer docs.
We publish what we have not built.
If a native Facebook Messenger connector is the thing that decides it for you, tell us — that is useful, and it is a better outcome than discovering the gap after you have migrated.